Posted by Overview
Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte is serving as CEO and managing director of Wipro since July 2020.
Associate – Chennai, India
Job Description:
To support the internal process of contract administration.
Ensure that the customer contracts are being set-up in SAP and renewed timely and within the business requirements and company policies
• Performs transactional process for
• NBQ,
• Order Booking,
• Amendments,
• Renewals,
• Repair Order Process,
• Smart Buy
• MS Management.
• The processor will perform one of the listed task as per the training skill matrix
Qualifications:
Graduate in any discipline
For more details to apply, Click here!
Associate – Hyderabad, India
Responsible for answering incoming live chats from customers and assisting on a variety of topics including sales
Responsible for managing self performance with high quality standards
Responsible for cross-sell, up-sells and value add sell on line
Responsible for responding in an efficient and professional manner.
Handles and resolves customer complaints; identifies and escalates priority issues.
Build a strong personal customer rapport and establish engagement to drive positive customer experience
Ensures compliance with all company and departmental policies, procedures, and guidelines.
Qualifications:
Graduates & Undergraduates
For more details to apply, Click here!
Associate – Pune, India
Working of corrections or setting up customer accounts, process bills for residential or business customers, contact interanl stakeholders of at times customer for missing information / to reschedule orders, process service turn on, service turn offs, transfer of service, meter relocation, credit handling, general query.
Access Customer’s support needs and handle/route accordingly.
Use knowledge acquired during training and prior experience to resolve issues.
Ensure adherence to rules to resolve query.
Correcting and setting up new customers & processing Billing queries for residential or business customers / Scheduling service requests for meter reads / Credit Handling / property inspections etc.
Qualifications:
Graduate
6 to 12 months experience preferably Exposure to Water and Utilities Domain, else Telecom Domain, Experience in Customer Services is vital with exposure to CSAT driven performance is a must for experienced candidates.