Posted by Overview
Xerox Corporation is an information services technology company that has continually redefined the workplace experience for more than 100 years is currently seeking a Sales Support Specialist to support the greater Boston, MA area.
Xerox Careers Opportunities for Graduate Fresher, Entry Level, Mid Level and Experience Professionals in various domain such as Technology, Engineering, Finance, Customer services, operations, Business, Cyber, AI and many more
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.
Careers Opportunities for Graduate Entry Level role
IT Support Technician (1st Line) – United Kingdom
Job Description:
Diagnose and resolve level 1 incidents and aim to meet response and resolution within predetermined SLA’s
Manage, update and close tickets in the 1st line call queue
Actively chase suppliers or resolution groups for resolution to incidents or problems.
Mentor team members on best practice
Develop and maintain run books. Ensure configuration documents are up to date
Ensure service processes for change, configuration and problem management are adhered to at all times
Be professional and courteous to colleagues and the clients
Provide remote desktop and server support
Qualification:
A good understanding of IT and networks
Knowledge of desktop, server and printer hardware and their components
Knowledge of network devices and their roles
Knowledge of Customer service principles and practices
Knowledge of Computers and relevant software application keyboard skills
Excellent customer facing, communication, interpersonal and presentation skills
Strong analytical, logical and troubleshooting skills
For more details to apply, Click here!
Warehouse Associate – United States
Job Description:
Assist in receiving and shipping of Xerox products, equipment and various goods
Load and unload vehicles
Prepare equipment for shipment and delivery
Check all orders for accuracy
Maintain a clean and organized warehouse
Operate forklift and other warehouse equipment
May assist drivers with deliveries and interact with customers as needed
Assist with inventory as needed
Qualification:
1-2 years of warehouse experience is preferred
Able to work under pressure and meet tight deadlines
Excellent communication and organizational skills
Experience using smartphone, tablet and/or laptop
Knowledge of Microsoft applications and the Internet
Experience operating a forklift is preferred
For more details to apply, Click here!
Sales Executive – United States
Job Responsibilities:
Prospect for new business opportunities
Set appointments
Discover, assess, and validate client needs
Design and develop solutions strategies
Present, demonstrate, and propose offerings
Close, negotiate, and implement contracts
Continue to manage, strategize, refer, and conduct regular business reviews of accounts
Meet or exceed revenue and/or gross profit sales objectives
Stay up to date regarding changes in technology
Qualification:
Bachelor’s degree or equivalent experience is preferred
Technology sales experience is preferred
Excellent verbal and written communication skills
Strong customer service and rapport building abilities
Great interpersonal, negotiation, and presentation capabilities
Personal drive and internal motivation toward high achievement
Ability to work effectively in a team-oriented environment
Willingness to take risks and try innovative, new approaches
Valid Driver’s License with a relatively clean driving record
For more details to apply, Click here!
Sales Support Specialist – United States
Job Description:
Serve as the main point of contact for service and billing escalations, customer liaison.
Assist sale team members with order processing, database management and proposal (RFP, RFI and SOW) writing.
In support of sales team members attend meetings with clients and prospects.
Build and maintain a working relationship with heads of departments.
Function as a technology consultant, conduct customer walkthroughs mapping equipment locations, assessing department needs and environments as well as making device recommendations.
Oversee delivery, installation, and training end-users on equipment.
Demonstrate empathy and understanding of customer concerns.
Strategize with sales and service on account situation and action plan; generate sales leads.
Serves a liaison between customer, sales and service.
Occasional local travel.
Qualification:
Proficiency using MS Office Suite (PowerPoint, Word, Excel and Outlook)
Excellent communication (oral, written and presentation skills)
Personal drive and internal motivation toward high achievement
Ability to work collaboratively and effectively in a team-oriented environment
Ability to influence, negotiate and gain commitment at all organizational levels
Bachelor’s and/or associate degree in business or another related field preferred
For more details to apply, Click here!
Development Support Engineer – India
Experience : 2 to 5 years
Qualification: B.Tech, BE/MCA/BCA B.sc IT
Job Description:
Development Support Engineers are responsible for providing application support to end-users, both internal and external, and act as the initial point of support before the development teams of those applications are engaged.
Development Support Engineers are SMEs who determine if an incoming problem is a code issue, a data issue or an operational issue and take appropriate next steps to mitigate the issue. These actions include establishing priority and severity, engaging various stakeholders and coordinating through the problem-solving process.
Experience with MS SQL Server
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
DML and DDL queries
Proven working experience in enterprise technical support.
IIS and web server experience
Server installation or Upgradation.
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills
Incident management/problem management.
For more details to apply, Click here!
Associate Engineer, Software Engineering – India
Experience: 3-7 Years experience in technical support
Education: Bachelor’s degree in IT
Job Description:
Answering email and/or phone calls from Service Delivery Operations personnel related to requests for action, or issues with the managed service technical solution that require resolution.
Obtaining pertinent information from the User to enable complete and accurate recording of the request or issue for eventual resolution.
Provide timely and proactive communication to customers on open cases, not letting cases remain in progress without an update depending upon Service Level Agreement (SLA)
Triage tickets and resolve rudimentary issues. Escalate to the next appropriate Resolver Group for more complex technical issues.
Take lead on dispositioning of all tickets entered by self and doing a proper follow-up with appropriate escalation teams until resolution.
Skills and Preferred Traits:
Exceptional verbal and written communication skills are required.
Able to handle stress with ease and not get flustered or easily frustrated.
Able to provide a sense of control and calmness to the caller or originator of email.
Must be open to working in different shifts and in a 24×7 environment.
Results and goal-oriented, with a strong work ethic
Energetic, assertive, customer-centric personality