Posted by XEROX (NYSE: XRX) MAKES EVERY DAY WORK BETTER. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms,
Tier 1 Help Desk Analyst
Job Description:
Possesses skills and competencies to deliver intermediate contracted customer requirements (document assembly and finishing). Tasks and activities are defined and routine.
Able to demonstrate Computer Skills Functional knowledge of PC (keyboard functions, mouse, etc.)
Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Adobe InDesign, Mailing Software, Internet, and Intranet — Create spreadsheets — Use standard formulas — Sort — Filter, and create graphs — Import/export information — Embed files into applications — Move data between Word and Excel
Able to demonstrate ability to use / locate devices (drives, files, printers) attached to network
Able to demonstrate ability to send and receive emails, find, open and save documents and files, perform data entry
Able to demonstrate ability to use internet explorer for web browsing, send documents to preconfigured printer
Able to demonstrate basic math skills (division, multiplication, percentages)
Able to demonstrate business maturity and professionalism
EXPERIENCE:
Experience in a Customer Service environment (minimum 1 year)
Education: Minimum: High School Diploma or equivalent. Required: Post high school technology training or experience
Technical Competencies: Microsoft Suites, Adobe a plus