Posted by XEROX MAKES EVERY DAY WORK BETTER. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience.
Technical Operations Associate
Job Description:
Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
Provide on-going end user training on equipment
Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
Perform basic equipment problem diagnosis
Point of contact for equipment removal and delivery for onsite support
Download and install printer drivers on end-user equipment
Perform printer mapping to PC as required
Escalate printer network issues to appropriate resource
Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
Identify and promote Xerox Office Solutions
SKILLS:
Lift and move up to 50 pounds
Read, write and follow basic English instructions
Customer service and communication skills
Ability to manage multiple tasks
Perform duties with minimal supervision
Basic Equipment problem solving and diagnosis per training provided
1-2 years relevant experience resolving customer and equipment printing issues
Computer, Printer and Networking knowledge
EDUCATION:
Minimum High School diploma or equivalent
Technical degree or certification – Optional