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Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise,
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Capgemini Technology Services India Limited, With more than 180,000 people in over 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.
People matter, results count. Capgemini in India now comprises over 125,000 team members working across 12 locations: Bangalore, Bhubaneswar, Chennai, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem and Tiruchirappalli.
Capgemini Virtual Interview Drive on 6th March 2025
Capgemini Virtual Drive at Kolkata
Hiring – Team Lead – Operations (Contact Center Voice) – Kolkata
Capgemini is hiring Team Lead – Operations (Contact Center International Voice) for Kolkata Location.
Candidates with relevant experience of 2+ Years (Overall Experience 5-7 Years) in Contact Center International Voice may contact me for details.
We have virtual drive on 6th March 2025.
Experience/Skills Required:
Strong Communication & Customer Service Skills
4*7 Shift Timing; Rotational Week Off.
Graduate in any discipline is a must.
Undergrads are not eligible to apply.
Minimum 5-7 years of international contact center experience
Handling a team size of minimum 15+ associates and their performance management
Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
Prior digital/call center experience preferred.
Familiarity with Microsoft Office applications.
Must possess excellent written and oral English communication, listening, and comprehension skills.
Must possess effective time management and organizational skills.
Stellar customer service skills and the ability to de-escalate customer frustration.
Superior problem-solving skills and the ability to work independently and objectively.
Dedication to the customer experience with the ability to build and maintain strong relationships.
Team oriented and self-motivated.
Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
Sound decision making
If your candidature is relevant with required skills set please share your updated resume at [email protected].