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eClerx Services Ltd. is an Indian IT consulting and outsourcing multinational company based in Mumbai and Pune engaged in providing solutions to Fortune 500 companies business process management, automation and analytics services
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eClerx is a public limited company whose shares are listed on the Bombay Stock Exchange and National Stock Exchange of India. The company listed on the bourses on Monday, 31 December 2007.
eClerx Walk-In for Drive 23rd Sept – 27th Sept 2024
Freshers Hiring Graduate
Analyst WFM/ MIS Executive (Fresher Can Apply)
Walk-In Interview on 23 Sept – 27 Sept 2024
Timing: 1.00 PM – 6.30 PM
Venue:
Block 1, LG, 1st, 2nd, 3rd Floor,
Wing A & 4th Floor, Wing A & B, Quadron Business Park,
Hinjewadi Phase 2, Pune – 411057 (Rajiv Gandhi Infotech Park)
Please share resumes on [email protected]
Graduation Mandatory.
Only Immediate Joinee’s can apply.
WFM Process: Analyst Responsibilities
– Interaction with Techs in the field to provide them with real-time support
– Checking status of services on account in diagnostic tools
– Good Knowledge of agent scheduling and on floor staffing activity planning
– Should be able to coordinate with operations Managers and Leads
– Communicate effectively and close looping with the client in case of observations
– Updating status in internal as well as client tools
WFM / MIS Executive: Analyst Activities
– Should have min. 0 -1 year of experience in Work Force Management and MIS.
– Sound understanding of Call centre WFM metrics
– Sense of ownership to complete the task satisfactorily
– Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc.
– Keep a track of all technicians with regards to the jobs assigned to them
– Prepare Agent schedules and Daily adherence plans
– Prepare various Ops production reports
– Audit work orders for accuracy and make corrections if required
– Check for signal levels on all equipment and certify jobs as completed
– Fill up the complete report and share with the APM/PM daily
– Collate and share information for all appointments that are cancelled