Posted by Overview
HCL Technologies Limited, HCL is a $6.5 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Info systems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing,
HCL Walk-In Interview 2024, HCLTech Walk-In Drive 2024, HCLTech Walk-In Jobs for Graduate, HCL Walk-In Interview 2024, HCLTech Walk-In Recruitment 2024, HCLTech Walk-In Jobs Openings in India
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
HCL Tech is Hiring.!!!!!
HCL Walk-In Interview on 18th Sep – 20th Sept 2024
HCLTech Walk in Dispute Analyst on 18th Sep 24 to 20th Sep 24
Experienced in Card Disputes and Chargebacks & Fraud Analyst
Interview Dates-18 Sep 24 to 20 Sep 24
Time- 11 AM to 3 PM
Venue:
HCL Technologies Navallur,ETA3
HR Contact- Nandhinee
Experience – 1 – 10 years
Junior, Senior, Mid Senior, Team Leaders, Assistant Managers, Managers
Disputes and Chargebacks , Credit cards, ATM, Fraud, chargebacks, balance transfer, SWAPS, merge
Job Responsibilities:
Research Credit/Debit card disputes and build dispute cases to recover funds for merchants (Visa/MasterCard/Amex etc.)
Validate appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued.
Ensure accurate and appropriate responses to disputes during the lifecycle of dispute.
Ensure accurate accounting and reconciliation of Suspense Accounts and Scheme GL Accounts
Monitor disputed transactions for possible fraudulent activity.
Serve clients by resolving product and service problems.
ACH and Other Transaction type and Dispute process awareness
Qualifications
Strong computer skills required
Proficiency in MS Office
Experience in disputes or in the payments industry preferred
Excellent communication skills
Detail-oriented and results-driven
Experience in Team Management and coaching skills
Analyze information, think through difficult problems, and make critical decisions based on limited information.
Minimum Requirements:
Any Degree should be Mandatory.
Work from Office.
Flexible to work with Rotational Shifts
Work Location will be HCL Hyderabad.
Document to be carried:
1. Resume / CV
2. Aadhar / ID Proof.
For more details to Walk-In, Click here!
Mega Walk in Drive customer service Fresher’s
HCL Tech Hiring for UK / US Voice Process 18th Sep 2024 Walk in directly.
Customer Care Representative- Fresher’s
Any Grad/UG can apply (No Regular Students / No Law Graduate)
B.tech ,M.tech, BCA, MCA is not eligible for the role.
Fresher’s Salary: Up to 2.65 LPA
Location: Noida Sec-144 / Noida Sec 126
Walk-In Interview on 18th Sep-2024
Timing- 11 AM – 4 PM
Venue:
HCL Technologies: – A-8 & 9, Sector 60, Noida, Uttar Pradesh -201309
Contact Person- Priyanka Shastri
Job Description:
Contact Centre Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
Qualification criteria:
Excellent communication skills – both verbal and written – with a professional telephone etiquette
Helpful, empathetic, and enthusiastic about customer service
Freshers in UK Inbound calling preferably in Banking domain
Job Description:
Answer all inbound queries as per call flow procedure.
Adherence to process to ensure high quality and customer service.
Follow escalation procedures for issues uncontrollable at agent level First call resolution.
Break schedule adherence.
Involvement in motivational activities, implementing feedback given during monitoring sessions.
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security – proprietary data of customers
For more details to Walk-In, Click here!
Mega Walk-In Drive Order Management on 18th & 20th Sept at Noida
Walk-In Interview on Noida 18th & 20th Sept 2024
Timing-10:00 AM to 4:00 PM
Venue:
HCL Technologies – A-8-9,
Maharaja Agrasen Marg, Block A,
Noida sector 60, (Nearby Metro sector 59)
Contact person-Vineeta, Preeti
Do not carry any laptop, pend drive, any storage devices or any electronic item.
Carry 1 Resume, 1 ID Proof
Note: Telecom experience is mandatory
Shift: US Shift (WFO)
We are hiring for Associate Manager and Manager role
Exp. Required- 7+ Yrs
Team Management exp. is mandate (2+ Yrs)
Responsibilities:
Order verification (OVC) and Order Entry
Validate the pre-order received and refer it back to the Client Sales team if additional information is needed
Validate technical/site details
Gather and verify data with the customer, including:
Customer name and technical/site contacts, site readiness
Products ordered, product intervals, and customer delivery date requirements
Review order status communication plan
Obtain Customer Service Record (CSR) for porting requests submitted through the client order to cash platform
Scrub and validate CSR to ensure numbers on the pre-order match those on the CSR
Reserve appropriate telephone numbers (VOIP Orders)
Confirm that all documentation and customer information provided by Sales, Solution Architect,
Global Client Services, and the Customer is complete
Update and complete order information
Submit orders to provisioning
Qualifications:
General knowledge of Telecommunications, Networking Technologies, and Solutions
SFDC tool & processes knowledge
Ability to deliver written and verbal messages with customers
Critical thinking in the decision-making process
Technical aptitude and forward thinking
English literacy and numeracy
Strong customer service focus with a drive to deliver a world-class customer experience
Clear, confident communicator with strong written and verbal presentation skills
Ability to work independently and as part of a team
Perform well under pressure to meet deadlines
High attention to detail, data accuracy, and quality of input
5+ years of demonstrable experience in a B2B/Corporate environment
Problem management and strong analytical skills