Posted by Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
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Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Infosys Walk-In Interview on 28th June and 3rd July and 4th July 2024
Walk-in drive on 29th June 2024 at Chennai
Walk-In Interview on 29th June 2024
Time: 9:30 AM till 11.00 AM
Venue:
Infosys Limited –
Address No 138, Old Mahabalipuram Road,
Sholinganallur, Chennai, Tamil Nadu 600119
Senior Process Executive
Job Description:
Responsible for handling customer request meeting all the SLAs (TAT, productivity, and Quality).
Active participation in team building activities.
Adaptability in learning newer technologies and changing business needs.
Collaborates with the teams to bring in process improvements or ideas. All 5 days work from Office.
Relevant experience in banking or finance domain is a plus
Location: Chennai
Qualification: BCom/BBA/BSc/BA/BCA
BE and B.Tech graduates are not eligible
Experience: 1-3 Year
For more details to Walk-In, Click here!
Walk-in on 3rd and 4th July 2024 For Technical Support-Gaming Process at Hyderabad
If you are passionate about gaming, customer service, and technical problem-solving, we encourage you to apply and join our dynamic support team!
Looking for immediate joiners for our Technical Support Gaming Process at Hyderabad. Interested candidates can walk-in for an interview on 3rd or 4th July 2024
Gaming Industry Experience is required for this role.
Walk-In Interview on 3rd July and 4th July 2024
Time: 10 AM to 1:00 PM
Venue:
Near Wipro Circle, Mantri Cosmos Building,
Floor No. 10th, Financial District, Hyderabad, Telangana
Documents to Carry:
Carry a Copy of print out your updated resume.
Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).
Job Description:
Location: Hyderabad
Education Qualification: Full-time graduation / Post graduation
Experience required: 1 to 4 years in gaming support process.
Job Responsibilities:
As a Phone and Chat Agent, you will play a crucial role in providing exceptional customer support to the Gaming users.
Your primary responsibilities will involve assisting customers via phone, email, and chat, addressing their billing inquiries, and resolving technical issues related to the Gaming services and products.
Job Responsibilities:
1. Technical Support:
Provide technical assistance to customers via phone, email, or chat.
Troubleshoot and resolve technical issues promptly.
Assist customers in setting up and configuring Gaming device hardware and software.
2. Billing Support:
Address billing-related inquiries, including payment processing, refunds, and subscription management.
Ensure accurate billing information and resolve any discrepancies.
Assist customers with account-related billing concerns.
3. Product and Service Information:
Educate customers about the products, services, and features.
Provide detailed information on subscription plans, game titles, and additional offerings.
Guide users through troubleshooting steps and self-help resources.
4. Documentation and Ticket Management:
Create and maintain support tickets for customer interactions.
Document all interactions accurately in the CRM system.
Ensure timely follow-up and resolution of open tickets.
5. Quality Service Delivery:
Deliver high-quality customer service by demonstrating excellent communication skills and technical expertise.
Meet or exceed specified service level metrics for response time and issue resolution.
Handle both basic and complex inquiries professionally and efficiently.
Additional Skill Set:
1. Customer-Centric Attitude:
Passion for helping customers and resolving their issues.
Patience, empathy, and active listening skills
2. Technical Proficiency:
Familiarity with gaming consoles, games, and services.
Ability to troubleshoot common technical problems
3. Communication Skills:
Clear and concise verbal and written communication.
Ability to explain technical concepts to non-technical users.
4.Problem-Solving Abilities:
Analytical mindset to diagnose and resolve issues effectively.
Adaptability to handle diverse customer scenarios.
5.Team Player:
Collaborate with colleagues and cross-functional teams.
Willingness to learn and stay updated on console related developments.
Additional Information:
This position requires working in permanent night shifts.
Documents to Carry:
Carry a print out your updated resume;
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.