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Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
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Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Infosys Walk-In Interview on 9th July – 12th July 2024
Walk-in For Technical Support-Gaming Process at Hyderabad
Walk-In Interview on 9th, 10th, 110th, 12th July 2024
Timing: 10 AM to 1:00 PM
Venue:
Near Wipro Circle, Mantri Cosmos Building,
Floor No. 10th, Financial District, Hyderabad, Telangana
Work Location: Hyderabad
Education Qualification: Full-time graduation / Post graduation
Shifts: Night Shifts
Experience required: 1 to 4 years in gaming support process.
Job Responsibilities:
As a Phone and Chat Agent, you will play a crucial role in providing exceptional customer support to the Gaming users. Your primary responsibilities will involve assisting customers via phone, and chat, addressing and resolving technical issues related to the Gaming services and products.
1. Technical Support:
Provide technical assistance to customers via phone, email, or chat.
Troubleshoot and resolve technical issues promptly.
Assist customers in setting up and configuring Gaming device hardware and software.
2. Product and Service Information:
Educate customers about the products, services, and features.
Provide detailed information on subscription plans, game titles, and additional offerings.
Guide users through troubleshooting steps and self-help resources.
3. Documentation and Ticket Management:
Create and maintain support tickets for customer interactions.
Document all interactions accurately in the CRM system.
Ensure timely follow-up and resolution of open tickets.
4. Quality Service Delivery:
Deliver high-quality customer service by demonstrating excellent communication skills and technical expertise.
Meet or exceed specified service level metrics for response time and issue resolution.
Handle both basic and complex inquiries professionally and efficiently.
Additional :
1. Customer-Centric Attitude:
Passion for helping customers and resolving their issues.
Patience, empathy, and active listening skills
2. Technical Proficiency:
Familiarity with gaming consoles, games, and services.
Ability to troubleshoot common technical problems
3. Communication Skills:
Clear and concise verbal and written communication.
Ability to explain technical concepts to non-technical users.
4.Problem-Solving Abilities:
Analytical mindset to diagnose and resolve issues effectively.
Adaptability to handle diverse customer scenarios.
5.Team Player:
Collaborate with colleagues and cross-functional teams.
Willingness to learn and stay updated on console related developments.
Additional Information:
This position requires working in permanent night shifts.
Documents to Carry:
Carry a print out your updated resume;
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.