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HCLTech is a global technology company, home to more than 221,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
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We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2023 totaled $12.9 billion. To learn how we can supercharge progress for you,
HCLTech Walk-In Interview on 18th Nov – 21st Nov 24
Mega walk-In drive on 18 & 19th Nov for Dispute & Chargeback
HCL Tech hiring for Dispute & Chargeback (Associate, Analyst & Team Lead) – 18 & 19 Nov
Walk-In Interview on 18th Nov to 19th Nov, 24
Timing : 12:30PM to 3:00 PM
Interview location : HCL TECH ETA 1,Navallur.
HCL – ETA 1- Village and Panchayat,
ETA- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai,
Navallur, Taluk, Chengalpattu, Tamil Nadu 603103
HR Contact: Deepthi Sai
Shift Timings: NIGHT SHIFT
Years of Experience – 2 to 5 yrs (associate/analyst)
Experience – 5 to 7 Yrs (Team lead)
Work Location – HCL Tech Sholinganallur
WORK FROM OFFICE ONLY
Important Note:
Candidates who can join immediately or 1 month of notice period are preferred.
Dispute Associate/Analyst
Job Responsibilities:
Research Credit/Debit card disputes and build dispute cases to recover funds for merchants (Visa/MasterCard/Amex etc..)
Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued.
Ensure accurate and appropriate responses to disputes during the lifecycle of dispute.
Ensure accurate accounting and reconciliation of Suspense Accounts and Scheme GL Accounts
Monitor disputed transactions for possible fraudulent activity.
Serve clients by resolving product and service problems.
ACH and Other Transaction type and Dispute process awareness
Qualifications:
Strong computer skills required
Proficiency in MS Office
Experience in disputes or in the payments industry preferred(3-5 Years US Market exposure preferred)
Excellent communication skills
Detail-oriented and results-driven
Ability to analyze information, think through difficult problems, and make critical decisions based on limited information
Disputes Team Lead
Job Responsibilities
Hand on experience in Credit/Debit card disputes and build dispute cases to recover funds for merchants (Visa/MasterCard/Amex etc..)
Hands on in appropriate data from internal and third party systems and ensure appropriate course of action is being pursued.
Ensure accurate and appropriate responses to disputes during the lifecycle of dispute by the Analysts
Ensure accurate accounting and reconciliation of Suspense Accounts and Scheme GL Accounts by Analysts
Serve clients by resolving product and service problems.
ACH and Other Transaction type and Dispute process awareness
Manage a team of 15-20 Analysts managing and processing Disputes
Follow up and Manage the queue and work allocation of Disputes between the Analysts
Guidance and Coaching of Team to Transition the process and get in to steady state
Managing the process MIS and define process KPI’s and individual KPI’s
Liaison with Clients and provide regular updates and performance
Qualifications:
Strong computer skills required
Proficiency in MS Office
Experience in disputes or in the payments industry preferred
Excellent communication skills
Detail-oriented and results-driven
Experience in Team Management and coaching skills
Analyze information, think through difficult problems, and make critical decisions based on limited information
For more details to Walk-In, Click here!
Walk In Drive for Fresher on 18th Nov to 21st Nov 24
Any Graduate can apply
Candidate should be comfortable for Rotational Shift
Good Communication Skills Required
Good Typing speed
Walk-In Interview on 18th NOV 2024 to 21 NOV 2024.
Timing- 11 AM -4 PM
Venue:
HCL Technologies -HCLTech,
Village Kanjehara & Chack Gajaria Farms,
Sultanpur Road, Mastemau, Lucknow,
Uttar Pradesh 226002. Take Entry from Gate No.1.
Contact person- Jabloon & Arpana
Contact Centre Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
Qualification criteria:
Excellent communication skills – both verbal and written – with a professional telephone etiquette
Helpful, empathetic, and enthusiastic about customer service
Freshers in UK Inbound calling preferably in Banking domain
Job Description
Answer all inbound queries as per call flow procedure.
Adherence to process to ensure high quality and customer service.
Follow escalation procedures for issues uncontrollable at agent level First call resolution.
Break schedule adherence.
Involvement in motivational activities, implementing feedback given during monitoring sessions.
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security – proprietary data of customers
Interested candidates please reach to the campus as per the time only and also carry 2 photocopies of resume.