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BT Global Services is conducting Walk-in drive for Graduate Fresher’s Only at BT eServ, Kolkata and BT Global is looking forward to hiring BBA/ BCOM Graduate freshers.
Experience: Fresher only.
Designation: Trainee Associate
Purpose Of Role:
GCB delivers critical business functions for BTs large and complex tier 4 & 5 contracts. A contract associate is required to carry out the processes which includes commercial functions like billing etc and operational functions like project managing service requests etc in a timely manner while achieving required quality parameters – exceeding or meeting the SLA targets. The associate must understand pricing and be able to work independently on producing deliverables in each of GCB towers meeting the RFT and personal targets. Be able to participate in relevant trainings and work under the floor operations management team in the defined operations framework. Be able to work and flexible in working in rotating shift environment to support global time zones and customers.
Key Responsibilities:
Handle back office (and in most cases speaking to the end customer) processing tasks including reconciliations, commercial management and transaction processing in an efficient and accurate fashion for GCB customers
Follow through tasks and take ownership to ensure they are completed to the required standards
Delivering excellent customer service without compromising business needs
Escalate queries to a team manager as appropriate, and ensure these hand-offs are completed in a timely fashion
Ensure all requests are handled within required service standard
Establish and maintain effective working relationships with colleagues and customers alike
Maintain regular and consistent attendance, punctuality and appearance
Pursue personal development of skills and knowledge necessary for the role, and take responsibility for own learning
Analyse and interpret financial statistics and other data and produce relevant reports
Adhere to stated policies and procedures relating to quality management
Think out of the box to deal with in-life process issues to meet customer SLA
Business Impact:
Contract Associate is the core of the operations working on producing GCB deliverables on a day to day basis. Primary interaction point for the BTGS contract and business management community. Primary responsible for carrying out back office contract functions in a timely and accurate manner which includes activities related to Inventory Management, Resource Reconciliation, Third Party Contract Administration, Billing & MI. Delay or poor quality on their activities will have a direct impact on cash flow, margins and CSAT
Walkin Details:
Date: 27th May2019 (Monday)
Time: 9am to 10am
Venue: BT eServ, 7th Floor, Tower B, DLF 2, Rajarhat, Newtown. Kol-700156.
Skills:
Should have fair knowledge about the order to cash cycle
Being able to follow a standard operating model and governance
Being able to take ownership if tasks assigned and complete them on time, escalate early to the Operations management
Should be good with numerical skills & reasoning ability
Good understanding of Microsoft Excel
Excellent written and spoken English
Competence in Windows based tools (Outlook/Word/Excel/Access)
A self starter and ability to manage their own work with minimal guidance