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Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers.
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Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021.
At Amdocs, your future isn’t just a job—it’s a launchpad. You’ll work on innovative technologies, gain real-world experience, and learn from some of the brightest minds in the industry. This is your opportunity to grow, connect, and make a real impact—starting from day one.
Amdocs Careers for Entry Level In 2025
Technical & Business Operations Agent (BPO)
We are seeking a dynamic and articulate Voice Process Executive to join our team. The ideal candidate will be responsible for handling customer interactions via voice calls, ensuring high levels of customer satisfaction, and resolving queries efficiently. This role requires excellent communication skills, patience, and a customer-centric approach.
Job Requirement:
Handle inbound/outbound voice calls professionally and efficiently.
Address customer queries, complaints, and requests with empathy and clarity.
Maintain accurate records of customer interactions and transactions.
Follow communication scripts and guidelines as provided.
Escalate unresolved issues to the appropriate internal teams.
Meet performance targets including call quality, resolution time, and customer satisfaction.
Stay updated on product/service knowledge and process changes.
Adhere to company policies, compliance standards, and data privacy norms.
Qualifications:
Minimum qualification: Graduate in any discipline.
1–3 years of experience in a voice process (BPO/KPO/Customer Service preferred).
Excellent verbal communication skills in English (and regional languages if applicable).
Strong listening skills and ability to handle pressure.
Basic computer proficiency (CRM tools, MS Office).
Willingness to work in rotational shifts and weekends if required.
Shift Timings -5pm to 2am, 8pm to 5am, 1:30am to 10:30am.
Preferred Attributes:
Prior experience in international/domestic voice processes.
Ability to multitask and manage time effectively.
Positive attitude and team-oriented mindset.
For more details to apply, Click here!
Fiber Engineer (Autocad AND TCP Permit OR Layout design)
Join our fiber engineering team to drive permit planning and layout design for high-impact OSP projects while ensuring seamless coordination with cross-functional teams and local authorities.
You’ll be responsible for end-to-end permit planning for fiber deployment projects as per customer and jurisdictional requirements.
Design the best fiber route layouts while collaborating closely with onshore teams and clients to resolve technical concerns.
Ensure timely and high-quality permit submissions while using tools like AutoCAD, Google Earth, GIS, NearMaps, and MIC.
Contribute to construction readiness by recommending optimal routes and identifying local authority compliance needs.
Qualification:
B.Tech in Engineering or equivalent qualification
Solid understanding of Fiber OSP Engineering and layout planning
Working knowledge of permit processes across jurisdictions
Hands-on expertise in tools: AutoCAD, Google Earth, GIS, NearMaps, and MIC
Excellent communication and coordination skills
Knowledge of Traffic Control Planning (TCP) is a plus
For more details to apply, Click here!
Fiber Engineer
Performs all aspects of OSP engineering for fiber projects according to requirements and guidelines.
Designs/draft the fiber network with optimal route by doing feasibility analysis.
Works within customer systems to produce a cost-effective engineering design for the construction team.
Produce quality products to reduce multiple quality checks.
Timely raise the queries and concern related to the project.
Support and timely availability to deliver the client submittals to meet OTP and quality.
Plan fiber/copper cables to poles and place underground cables according to construction requirements.
Take constructive feedback from the QCs/Leads and work to improve efficiency and quality.
Flexible to work in any team/projects as per requirements.
Work with the given timeline to complete the task and adapt quickly changing priorities.
Should be able to think towards new working ways (Automation, process optimization).
Open to take new roles and responsibilities if assigned by the managers as per business needs.
Attentive in all the training/feedback sessions and should be able to explain/recall, if asked by the leads/trainers. Considering candidate expertise, skills they will be moved to specific roles, jobs.
Qualification:
1-4 year of experience in Fiber network design engineering in ASE, F2, Green Field/DFIB, F1/F3 scope of work.
Experience working tools: Aramis, AutoCad, QC Experience, Fiber Engineering Experience &Permit Experience
B.Tech in any Engineering or equivalent
For more details to apply, Click here!