Posted by
HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the largest and leading international bank in Canada. HSBC serves customers worldwide through an international network of around 3,800 offices in 66 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa.
Personal Banker
Description
Identify and understand basic customer needs in order to complete transactions with speed, efficiency and certainty.
Act as first level escalation for handling customer inquiries.
Maintain superior and courteous service to promote products and expand customer relationships.
Exceed customer expectations in terms of speed, efficiency, certainty and professionalism, either face to face or through an alternate channel.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Contribute to team-based approach in managing customer needs.
Actively participate and assist with all Bank promotional programs, sales targets and direct marketing initiatives.
Participate in business development programs within area of specialty to enhance product knowledge and cross selling skills.
Actively refer customers to other areas of HSBC where appropriate.
Demonstrate Group capabilities.
Promote an environment that supports diversity and reflects the HSBC brand.
Ensure branch or work area is maintained in accordance with HSBC standards.
Adhere to operational policies and procedures and effectively identifies and manages applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
Complete other responsibilities, as assigned.
Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
Secondary school graduation.
Demonstrated experience in banking or related industry in a customer service / client facing role.
Professional appearance and attitude.
Team player, development minded with ability to sell.
Excellent communication (verbal and written), customer service and interpersonal skills.
Willingness to be mobile in local community.
Ability to learn and operate new software and technology.
Basic knowledge of HSBC’s products and services.
Sound knowledge of HSBC’s policies, practices, and procedures.
Ability to multi-task, handle large volumes, tight turnarounds and multiple deadlines.
Experience with conflict resolution.
Understand / speak second language is an asset.
To Apply,Click here!