Posted by Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners, defence, space and security systems, and service provider of aftermarket support. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and build something better for yourself, for our customers and for the world.
SERVICE DESK ANALYST APPRENTICE – UK
Job Description:
Work with customers over the telephone, direct PC to PC connection or via email to resolve problems with IT service issues (external or internal).
Ensure that requests for assistance are responded to in a timely manner according to agreed service level agreements (SLA’s).
Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd Line support teams.
Seek to document and communicate new fixes and workarounds to 1st & and 2nd Line support teams.
Ensure full adherence to escalation procedures in Incident, Problem & Change Management.
Take ownership of escalations when asked, deliver solutions.
Seek to improve process & procedures.
Qualification:
Minimum of x5 GCSEs grade A*-C/9-4 (or equivalent)
Willing to learn new skills and adapt to change.
Have a passion for continuous improvement.
Flexibility to work various shifts and occasional weekends.
Two-Way Communication.
Adaptability.
Problem Solving.
Engagement.
Teamwork.
Have good organisation and time keeping skills.