Posted by Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries.
L1 Service Desk Support Engineer – USA
Job Description:
Spanish Speaking / Eng Bilingual
The Level 1 Service Desk Support Engineer supports undertakes standardized activities and follows standard processes.
Channels for support are phone, chat, social interactions, email & tickets
Call pick up, apply troubleshoot where necessary
Ticket handling: Resolutions of issue by troubleshoot or transfer.
Qualification:
Documentation
Email handling: ticket logging, provide information to sender
Call back: where procedure indicates so
Backlog handling
Chat handling: ticket logging
Web ticket handling: ticket logging