Posted by Google is and always will be an engineering company. We hire people with a broad set of technical skills who are ready to address some of technology’s greatest challenges and make an impact on millions, if not billions, of users.
Information Communications Technician Apprenticeship, Engineering, October 2023 Start
Please complete your application before March 19th
Job Description:
As part of this 15-month apprenticeship, you will join the Corporate Engineering team and will be assigned a manager and a mentor. You’ll start with an initial onboarding period, which is part of the 20% off-the-job experience, and then provide IT Support at Google for experience during your apprenticeship. You will learn how to apply problem solving skills to challenges and pick up new technical skills (e.g., troubleshooting multiple computing platforms, data gathering and analysis, automating repetitive tasks, remote infrastructure, and fleet management, IT security, and policies). You will receive specialized training in networking, infrastructure, and multi-platform system administration.
Job Responsibilities
Help support internal infrastructure, escalating issues to appropriate teams as needed.
Support internal employees on all of their IT needs across a variety of platforms, operating systems, and devices.
Attend training and participate in mentoring sessions as specified.
Qualifications:
Five GCSEs (including English and Mathematics), Functional Skills Level 2 in English and Mathematics/relevant Level 2 Apprenticeship, or equivalent qualifications or experience.
Experience in a customer service role.
Ability to speak and write in English fluently.
Preferred
Experience with IT or a related technical field (e.g., personal projects, coding languages, operating systems, building computers/apps, volunteering with STEM organizations, etc.).
Ability to work independently and within a team framework.
Ability to navigate ambiguous tasks, find suitable solutions, and seek help/advice where appropriate.
Excellent communication, customer service, and organizational skills.
Passion for technology through extracurricular activities, hobbies, personal projects, or online coursework.