Google LLC is an American multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware.
Google’s Information Technology Residency Program (ITRP) is a 26-month role designed to jumpstart your career in technology at Google or beyond. Residents will learn what it takes to support and scale Google’s technology from our corporate infrastructure to end users.
Information Technology Residency Program (Fixed-Term Employee), 2021 Start
Provide support across all channels, including chat, email, phone, video, in-person, etc. (amount of time dedicated to each varies by location).
Troubleshoot across Google’s corporate resources, applications, and various operating systems, including Linux, OS X, Windows, Chrome OS and Android platforms.
Support various services such as video conferencing, remote access, new internal products and mobile technology.
Collaborate and share knowledge across the team and other Googlers.
Bachelor’s degree or equivalent practical experience.
Customer service, client facing, and/or help desk experience.
Experience troubleshooting in a Linux, OS X, or Windows networked environment – supporting desktops/laptops, phone systems, video conference, and/or various wireless devices.
Bachelor’s degree in one of the following majors: Information Systems, Information Technology, Applied Networking, System Administration, or equivalent practical experience.
Completion of the Google IT Support Professional Certificate hosted on Coursera, or other comparable certifications
1 year of relevant work experience, including experience deploying and supporting desktops/laptops, phone systems, video conferencing and various wireless devices.
Ability to adapt quickly to changing priorities and to make quick decisions with limited information.
Effective organizational, communication, leadership, and teamwork/collaboration skills, and passion for new technology and commitment to learning new skills.
Please complete your application before 1st September 2020. We are accepting applications for our Feb 2021 and Aug 2021 cohort.