Posted by Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
We offer a $16.25 per hour starting wage and a $1000 signing bonus!
Customer Service Associate – Canada
Job Description:
Records and processes a variety of Customer orders and inquiries received by mail, telephone and through personal Customer contact.
Investigate Customer’s inquires and issue the type of call or completes the necessary tasks to resolve them within established guidelines.
Update accounts, and complete billing transactions to rectify billing errors and process adjustments to the accounts.
Handle inbound collection calls and negotiate payment arrangements on delinquent accounts.
Promotes client programs and products.
Suggests additional or alternative products or services to meet Customer needs.
Serves as an Expert in a variety of products/services area.
Researches and obtains resolution of a variety of customer complaints and issues.
Proactively maintains and enhance an ongoing relationship with Customers
Maintains appropriate records of requests/inquires processed and compiles various reports according to the standard procedures and formats
Basic Qualifications
Experience in Customer Service Delivery/Customer Contact Services
Minimum of 1-year customer service experience
High School Diploma or equivalent
Intermediate communication skills