Posted by Accenture plc is an Irish-based multinational professional services company that specialises in information technology services and consulting. A Fortune Global 500 company
Virtual (Online) Jobs Opportunities at Accenture for Freshers
Technical Support Associates
Job Description
Technical Support Associates work in a technical client facing service environment, supporting partners. They provide specialist technical support for resolution of customer problems, incidents, issues, requests and queries. They liaise with product specialists, engineers, support teams, as required resolving requests issues in a timely manner. They ensure proper documentation, notification, escalation, tracking, and follow up of all incidents as well as translating client requirements into solutions that will create value for Accenture and our clients.
Qualification:
Associate s degree
Strong Analytical thinking
Strong Trouble shooting and Issue Resolution skills
Excellent customer service skills including follow up, verbal and written communication
Ability to work independently with minimal client supervision
1-3 years experience in B2B customer support, account management virtual remote or on client site , and or inside sales using email phone chat, and or alliances partnership management
Comfort in working in a web internet environment accessing content for review applications