Posted by The Seller Support Associate acts as the primary interface between Amazon and our business partners. Associate are dedicated towards helping new seller get on-boarded on A.IN platform, the success measure is not just launching seller but more focused on how do we enable them to be successful on A.IN platform.
Seller Support Associate
Job Description:
A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
Qualification:
· Education: Any Graduation (other than BE, BTech and MBA Freshers)
· Language: English
· Experience within a customer service environment preferred. Desire to expand skills into new areas.
· Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
· Committed seller advocate, drive process & tool improvements.
· Enthusiasm and strong self-motivation.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Embrace constant change with flexibility and good grace.
· Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
· Demonstrates effective communication, composure, and professional attitude
· Exemplary performance record, particularly with regard to quality & productivity
· Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox