An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
Virtual Customer Service
It is a ‘Work from Home’ model for Costa Rica Customer Service. VCC associates are expected to work from a home location approved by Amazon for all scheduled hours.
– It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
– The ideal work from home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research.
– The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
– Being able to work an assigned schedule that falls within our operating hours is required and expected. Typically, shifts include one or both weekend days and schedules may change throughout the duration of your employment. There may be at times overtime, based on business needs.
Working hours for all staff increase substantially during our peak season (Thanksgiving through mid-January). In order to support our customers, vacation requests are not granted during our peak season unless otherwise required by law. You may also be required to work on any/all major holidays. If you’re a student, we’ll do our best to work around your school schedule!
Located at Costa Rica.
Over 18+ years old with national ID or permanent resident ID (DIMEX).
Minimum qualification is High School Diploma (fifth grade Bachelor’s degree).
Spoken and Written Spanish/English Language Proficiency.
Have (or be able to obtain) High Speed Internet (10 MGB download / 2MBG upload or better).
Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure ‘Work-like’ environment with no disturbance during the work hours.
Experience working in a customer service environment for at least 6 months.
Customer service oriented.
Strong prioritization and time management skills.
Ability to embrace constant change with flexibility and good grace.
Should be comfortable with a multi-tasking, high-energy environment.
Technical (Computers & Internet): MS Office applications specifically Excel, familiarity with web browsers, and demonstrated capability to work with tailored in-house applications.
Understand and accept schedule changes due to Daylight Savings