Posted by An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Seller Support Associate
Job Description:
· The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
· Demonstrates effective, clear and professional written and oral communication.
· Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
· Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
Qualification:
· Education: Bachelor Degree in any discipline with 0-10 years of experience.
· Excellent written and verbal communication in English.
· Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
· Home environment free from background noise where you can connect to the internet and work on your deliverable.
· Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
· Should have access to mobile phone at all times from a reliable provider.
· Should have power back up in case of power shut down.
· Candidates who are based in the below locations should only apply: Hyderabad
Preferred Qualification:
· Experience within a customer service environment preferred. Desire to expand skills into new areas.
· Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
· Committed seller advocate, drive process & tool improvements.
· Enthusiasm and strong self-motivation.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Embrace constant change with flexibility and good grace.
· Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
· Demonstrates effective communication, composure, and professional attitude
· Exemplary performance record, particularly with regard to quality & productivity
· Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.