Posted by Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers.
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Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information,
Early Career Opportunities at Amdocs
Digital Media Technician(Video/Audio Quality analyse) Fresher
Job Description:
Your main responsibility is to manage and scheduling the processing of film, TV video assets through the digital workflow from ingest to delivery
Creating deliverable files that adhere to client specifications
Conforming/syncing/editing audio/video assets
Evaluating the quality of and checking for errors in digital video/audio assets
Describing and identifying the severity of issues in content
Confirming basic technical requirements and client specifications
Ensuring overall integrity and quality of content (video, audio, captions, etc.) adhere to standards as well as any additional client specific requirements
Work with engineering to address hardware/software concerns /upgrades as needed
Confirming basic technical requirements and client specifications
Ensure overall integrity and quality of content (video, audio, captions, etc.) adhere to standards as well as any additional client specific requirements
Identify and document any encoding related issues
Qualification:
Masters/ Graduation in Media, film studies, Video Production, Visual communication, or related field.
Experience : Fresher / 0 – 11 months ( Passout 2022 / 2023 )
Excellent written and spoken language skills in English
Basic understanding of digital media technologies including encoding and quality control standards
Experience with MS Office applications
The ability to react quickly and constructively to troubleshoot problems.
Excellent written and verbal communication skills.
Effective time management and multi-tasking skills.
Ability to work independently and as part of the team.
Excellent communication and interpersonal skills.
College education or equivalent professional experience required
Good to have :
Experience in post-production services will be considered a PLUS
Prior Audio/Video Editing experience or education is required
Familiarity with various file formats (IMF, ProRes, scc, dxfp, pac, itt), standards, resolutions, frame rates, etc. will be considered a plus
Experience with Final Cut, Premiere and/or other editing software is a plus
Experience with digital video/audio encoding systems is a plus
Experience with ProTools preferred is a plus
Resolve and Colorfront experience preferred
Familiarity with video mastering and localization processes is a plus
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Technical & Business Operations Analyst (L1 Support)(1-4 Years)
Job Description:
The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.
You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
You will update checklists for quality assurance and progress tracking, following standard operating procedures.
You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
You will ensure crystal clear communication and documentation as a point of contact.
You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
Qualification:
• Bachelor’s degree in Science/IT/Computer Science or equivalent
• Experience writing software code in at least one programming language
• Good knowledge of Object Oriented Design and development
• Experience in Production Support/Application Support