Posted by Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank
Process Advisor – Operations – Chennai
Qualification:
• Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
• Few years of relevant experience
• Experience of working in BPO/KPO
• Flexibility in hours of work and ability to work changing shifts patterns
• Familiarity with procedures, policies, products and services of a financial organisation
• Knowledge of related risk and audits
• Ability to work within deadlines/customer demand
Job Description:
• Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
• Adhere to quality control discipline, procedures and checks at all times
• Day to day query resolution, with upward escalation of more complex queries to the management team
• Report issues and concerns as soon as possible to senior’s/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage
• Assist team manager in administration of the section, including organizing workflow, queue management & query resolution
• May be involved in the retrieval and distribution of information, either on paper or any other electronic medium
• Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews