Posted by Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world,
Team Support Specialist – Noida
Job Description:
• Backfill role for a Team Support Specialist
• To manage a large and diverse team of Process Associates working towards pre-defined targets.
• Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents
• Assist the Team Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership
Qualification:
• Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
• Minimum B2 12 English Language Fluency(CEF)
• Flexibility in hours of work and ability to work changing shifts patterns