Posted by Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients� opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise,
Customer Service Analysts / Specialist – Remote
Job Description:
Productivity Management:
Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.
Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA�s.
S/he should ensure accuracy in the tasks completed.
Demonstrate analytical capabilities while performing tasks.
Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating
Specialized/Practical Knowledge
Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
Good proficiency on English language.
6 to 12 months of experience in health care industry.
Exposure to business domain is an added advantage.
Excellent grasping powers able to understand the various processes.
Team player with excellent verbal and written communication skill.