Posted by Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.
Customer Care Representative/Agent
Location: Remote / Work from home (Full-time)
Job Description:
Research, troubleshoot and resolve client application discrepancies using computer system
Meet daily tasks through various forms and mediums of communication – written, verbal and/or by phone
Navigate through system to expedite and meet SLA (Service Level Agreement) timelines
Prepare service reports by collecting and analyzing customer information
Provide customers with service requests and service information
Demonstrate analytical capabilities while performing tasks
Provide accurate, valid and complete information by using the right methods/tools
Required Qualifications:
High school diploma or GED
2+ years of client/customer service experience
Preferred Qualifications:
1+ years of healthcare industry experience
Proficient in Microsoft Office – (primarily Excel skills)
Strong data entry skills; ability to type more than 30 wpm
Good proficiency in English language
Team player with excellent communication skills both verbal and written
Exposure to business domain is an added advantage
Organizational skills including the ability to multi-task, set priorities, and follow up promptly
Ability to work a flexible work schedule, including holidays and weekends