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Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations.
Wipro Careers Job Opportunities at Wipro for Entry Level role fresher, Wipro Jobs Openings graduate, Careers at Wipro India Vacancy in Pune, India
IT Helpdesk / Desktop Support Specialist
Job Description:
1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
3. Identify and escalate tickets requiring urgent attention and action
4. Log all contacts and document all the activities and results accurately and completely within the incident management tool
5. Deal with and resolve helpdesk requests
6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
Qualification:
1. 1-5 years of previous experience in IT helpdesk
2. Excellent communications skills (verbal and written) / Must have experience in dealing with voice calls.
3. Knowledge on ITIL Framework and Terminologies
4. Knowledge on Windows, Mac operating systems & VDI environments
5. Demonstrated problem solving capabilities
6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
7. Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays
8. Self-motivated achiever who gains satisfaction from providing excellent customer service
9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..
Interested candidates can send their updated resume on [email protected] with the subject line – ” IT Helpdesk_Pune ” with their current CTC & NP Details