Posted by Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Associate – Project
Job Description:
Stakeholder Management:
Adherence to customer security and compliance requirements.
Ensure stated productivity requirements are met for the engagement.
Inspect configuration and security devices log review.
Service Execution:
Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
Implementation of approved change requests in line with customer change management process.
Responsible for incident life cycle following ITIL frame work as applicable.
Project management:
Review CSAT feedback and ensure timely implementation of corrective actions.
Coordinate with resolver groups vendors/carriers.
Process adherence:
Participate in Critsit process to resolve the incident in a timely manner.
Log and triage incidents.
Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
Qualification:
Bachelors Degree, Diploma
People Management:
Continually assess skill level and provide intervention assistance.
Contribute to and participate proactively in knowledge sharing sessions.
Encourage team individuals to participate in organization innovation programs.