Posted by Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Production Analyst – United States
Job Description:
Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states
Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients
Provide online support, troubleshooting and handle escalations
Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution
Preferable Call Center/Customer Service Experience
Qualification:
High School Diploma
Excellent Communication Skills
Average Computer Skills