Posted by At Cummins, We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce.
Service Engineering Entry-Level Full-Time Positions
Location: United States
We are looking for a talented Service Engineer to join our team specializing in Engineering for our Corporate Business in Columbus, IN and/or your remote home office.
Job Description:
This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, & Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.
Investigates product test system and process problems, understands causal mechanisms, recommends appropriate action, owns problem resolution and documents results with guidance from more experienced team members.
Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.
Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
Collaborates with technical experts in the area of failure analysis and data trends to implement final product resolutions to reduce customer downtime.
Qualification:
Bachelor’s, Master’s, PhD
All Engineering Majors
College, university or equivalent technical experience required
Minimum 2.5 GPA preferred
0-2 years in a position/internship relating to your field of study preferred