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Customer Services Specialist
Job Description:
Performs analysis of Licensing issues and implements corrective actions/new processes if applicable. Displays ability to license all Dell EMC products. Provide effective solutions to the customers on their Licensing related issues
Acts as the liaison between Licensing and Product Management. Documents processes, and works with them on new product licenses
Recommends new approaches to upper-level management. Uses judgment within broadly defined policies and practices
Works closely with Technical Support, IT and Product Management to ensure technical product knowledge is kept up to date and workflows are consistent, current and documented
Works under limited direction. Determines and develops an approach to solutions. Work is accomplished without considerable direction. Exerts significant latitude in determining objectives of the assignment
Should be able to work under high work pressure
Must have a strong oral and written communication skill
Good understanding of Customer Service / CSAT
Understanding of Quote to Cash process in an Organization
Prior experience on handling external customers would be an added advantage