Posted by Dell Inc., which operates under the brand name Dell, is an American multinational computer technology company that develops, sells, repairs, and supports computers and related products and services. Wikipedia
Technical Support Engineer 1
Key Responsibilities
Provides first-level technical support on Dell supplied products, peripherals and applications
Identifies and resolves issues affecting customer client systems
Uses troubleshooting techniques and tools to identify technical defects/issues
Assumes a proactive role in technical support call avoidance by identifying common problems and documenting resolutions
Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
Essential Requirements
At Dell our employees are seen as the reason customers return to us again and again and therefore the emphasis is on the importance of having great customer service experience for this position. Essential skills and experience include:
Good organizational skills
Good interpersonal skills
Excellent telephone and customer handling skills
Ability to work under pressure.
Ability to deal professionally with demanding customers.
Ability to learn new products and technologies.
Desirable Requirements:
Working knowledge of all software currently shipped with Dell client products with advanced knowledge of Windows operating systems
Working knowledge of PC architecture/technology
Working knowledge of Dell supplied applications
Ability to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills
Industry Qualifications – DCSE, MCP, CompTIA A+
TAFE Qualification in IT or a relevant field
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