Amdocs is a multinational corporation that was founded in Israel and currently headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company specializes in software and services for communications, media and financial services providers and digital enterprises.
HR Support Representative
Provide back-office support and services to Amdocs employees, managers and HR teams, to enable seamless and efficient end-to-end HR processes.
Service Provider: Provide service to Amdocs employees, managers and HR teams in HR related issues; Act as a sensor to the Field HR and proactively “raise flags” when necessary; Provide Tier 1 contact center service to Amdocs employees, managers and HR teams in HR policy, procedure, benefits and related issues; Monitor Tier 0 issues and adapt Tier 1 processes in response (relevant to Employee Relations Support – former FLS)
Analysis & Report: Upload, update and maintain data on various HR systems and issue reports and analyses, to allow on-going monitoring and decision making; Generate, design and present variety of reports that support organizational processes and enable ongoing improvement of HR processes.
Operational aspects: Contribute to the improvement and automation of HR processes, preparing business requirements, work with various stakeholders to prepare functional design and guide relevant stakeholders (relevant mainly to the Employee Relations Support)
Audit & Compliance: Ensure the completion of various relevant Audit requirements within defined timelines, to ensure statutory compliance
Manage MIS, letter preparation and backend HRSS operations
Provide support to local and global team on various HR processes
Managing employee life cycle and payroll inputs
Partner and coordinate with Payroll, Finance, compensation and benefits team on various activities..
Builds Valuable Customer Relationships
Teaming Across Boundaries
Interacts with Respect
Displays Confidence and Curiosity
Demonstrates Excellence and Professionalism
Bachelor’s degree preferably in Engineering and MBA in HR (Fresher) with strong academic background
Proficiency with MS office (excel, word, PPT) – Must
Attention to detail and commitment – Must
HR operations/ generalist role Knowledge
Excellent verbal and written communication skills