Posted by Deutsche Bank AG is a German multinational investment bank and financial services company headquartered in Frankfurt, Germany, and dual-listed on the Frankfurt Stock Exchange and the New York Stock Exchange. The bank’s network spans 58 countries with a large presence in Europe, the Americas, and Asia.
Technology Service Analyst
Location: Deutsche Bank Pune, India
The main tasks of the Service Management Analyst are monitoring and tracking activities, analyzing issues, supporting the resolution of issues The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.
Qualification:
Bachelor Degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)
ITIL V3 foundation certification (preferred)
Know How on Investment domain.
Good experience in Oracle SQL, Linux, WebLogic, DAP(CCPE), Fabric, Service Now, Confluence, UCD, Word, Excel .
Database knowledge (Oracle), sound handling of SQL tools.
Knowledge on Operating Systems (Linux, Windows).
Job Description:
Incident-, Change-, Problem- and Service Request management
Solving incidents of customers in time
Log file analysis and root cause analysis
Participating in major incident calls for high priority incidents
Performing changes for amendments of data within the application
Leading Problem management to solve Application issues
Creating Service Requests for Customers to provide Reports and Statistics
Escalating and informing about incidents in a timely manner
Documentation of Tasks, Incidents, Problems and Changes
Documentation in Service Now
Documentation in Knowledge base (Confluence/OneNote etc.)
Improving monitoring of the application
Adding requests for Monitoring
Adding alerts and thresholds for occurring issues
Implementing automation of tasks