Posted by DHL International GmbH is an American German courier, parcel, and express mail service which is a division of the German logistics company Deutsche Post DHL. Deutsche Post DHL is the world’s largest logistics company, now in over 220 countries and territories worldwide, particularly in sea and air mail.
Customer Service Executive
Job Description:
Deliver extraordinary customer service by responding to customers’ concerns regarding their accounts
Process customer request in a timely and comprehensive manner to ensure customer satisfaction with inbound and outbound calls and emails
Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service
Grow and nurture customer relationships on every interaction that results in measurable customer value
Document necessary account information and offer custom solutions that benefit the customer
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Balance customer interests with the interests of company
Resolve all customer queries and follow established problem ticket recording procedures
Gather relevant information from customers and update it accurately to facilitate the decision process
Desired Candidate Profile:
You hold a Bachelor’s degree
You have 2-3 years of relevant work experience
Excellent oral and written communication skills
Key Skills Required:
Customer Oriented: You are obsessed with providing the highest quality of service and experience to the clients
Proactive and Empathetic: You anticipate and understand customer problems from their perspective and work proactively towards the solution in an agile manner
Proficient in English: You have a good command, both verbal and written, on the English language
A Go-Getter: You are highly driven individual who goes that extra mile to strengthen the relationship with the existing clients
Analytical: You understand client needs and requirements and conceptualize and design solutions for them
Adaptable: You demonstrate the ability to work in a fast paced and hyper-growth environment where the requirements are constantly changing
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