Posted by DHL International GmbH is an international courier, parcel, and express mail service which is a division of the German logistics company Deutsche Post DHL. Deutsche Post DHL is the world’s largest logistics company, now in over 220 countries and territories worldwide, particularly in sea and air mail.
Process Associate
Job Description:
Responsible to complete the assigned tasks/activities with 100% accuracy and within accepted timeliness
Actively involved in the trainings (process/others) and ensure 100% correct understanding of the process and tasks
Work as one team with the colleagues in GSC, as well as BP
Take complete ownership of the tasks/activities handled
Develop business understanding of overall DHL business and mainly on logistic process and business impact
Understand the impact of accuracy and/or timeliness failures, to the business
Responsible for co-ordination and flow of information with other departments (interfaces)
Maintain good communication and working relationship with other colleagues within the team and from other team in GSC
To understand the requirement of the station’s /countries documentation, follow the defined guidelines and ensure compliance in issuance of documentation
Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.
Assist in monitoring and ensuring standard business processes.
To support the business function in defining and implementing process related organization structure
Ensure timely and accurate issuance of documentation.
Ensure adherence to ISO standards.
Participate in Internal Audit activities to ensure management system is effectively maintained.
Assist stations with the GSC application for any queries.
Qualification:
Graduate / Undergraduate ( Bachelor’s degree from a recognized University in any discipline/ MBA Logistics/certification in Logistics)
0– 3 years of BPO/ Logistics experience/Freight forwarder experience preferred.
Typing speed (minimum 30 wpm with min.85% accuracy. Scalable to 98% accuracy) .
Good Communication (verbal and written) and interpersonal skills.
Computer knowledge (words, excel, power point)
Good Analytical skills with an Eye for detail
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