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Atos is a European multinational information technology service and consulting company with headquarters in Bezons, France, and offices worldwide. It specialises in hi-tech transactional services, unified communications, cloud, big data and cybersecurity services.
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At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
Entry Level Careers Opportunities at Atos
SUPPORT ANALYST with Italian – Europe
Job Description:
We are looking for a seeking graduate or professional to join one of our emerging, diverse and positive teams in Tenerife. In this role you will dedicate to various tasks and you will have the chance to develop your skills and career.
Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
Identify appropriate problem-resolution procedures using customer-specific information.
Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
Evaluate new services, processes and technologies introduced at the helpdesk.
Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
Work with departmental staff to promote, develop, and maintain strong customer service values.
Escalate unresolved issues to support leads, designated (Client) service group.
Qualifications:
Proficiency in Italian and fluent in English.
Availability to work in shifts: 7×24 (40 hours per week – 5 days per week).
Basic PC Skills.
Experience problem solving and investigating at pace while simultaneously engaging and updating business partners.
Excellent communications skills.
Strong Analytical skills and process understanding.
Customer centricity and sense of responsibility.
Ability to learn.
Training and development crafted to your individual goals and needs.
Continuous long term career opportunities and professional growth in a global company.
Possible future roles:
Quality Analyst
Serivice Delivery Supporter
Team Leader
Level 2 agent
What happens next?
Quick conversation with HR (via MS Teams)
Interview with a Manager/IT expert/project representative
Feedback (1-5 business days after the interview
For more details to apply, Click here!
IT Service Measurement Specialist – Europe
Job Description:
Responsible for the data quality, development and timely distribution of reports.
Scope of reports – User Count related reports; processing data from different sources into a single MSSQL data base; transforming the data into a common view model
Work with service management process; ITIL knowledge is plus
Support existing and develop new reports in online reporting portal
Provide information about the report’s contents and calculation methodology
Monitor process alignment and propose changes in the design of the processes, where appropriate
Required:
Knowledge in MSSQL for data extraction and report preparation
Knowledge of Microsoft Excel
Excellent English is a must
Analytical thinking
Good communication skills
Advantage
Performance Analytics or other Business Intelligence software (Tableau, Power BI, Pentaho etc.) knowledge
Knowledge in MS SI service package is a great advantage
Work experience in the area of service measurement
ITIL knowledge
Experience with application support
For more details to apply, Click here!
Associate Application Analyst – EPIC Software – USA
Job Description:
You have graduated or are about to graduate from college. You are looking for experience and a place to build your career.
At Eagle Creek, we’ll jumpstart your career with the most relevant technologies in the U.S. We’ll assist you with relocation and give you paid training. After completing the training, you will be part of a team working on the most advanced projects in the industry. All this is happening at our market leading, U.S. facility located in Valley City, ND.
QUALIFICATIONS:
Bachelor Degree in MIS, Health Information Technology, CS, IS, IT, STEM or other technical fields
Ability to work in a collaborative, team environment
Self-motivated
Goal oriented
Problem Solving
TRAINING:
EPIC Healthcare Software
Agile methodology
SQL
Integration tools
Web tools
Database tools
Quality Assurance