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Oracle career Opportunities for Graduate Entry Level Fresher role in 2023, Oracle Jobs Openings in 2023, Oracle Jobs Vacancies in 2023
Oracle Entry Level Jobs Openings
Customer Service Analyst 1-Support – India
Job Description:
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Job Responsibilities
Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
Providing remote support delivery and performing problem cause analysis
Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool.
Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipating customer needs and effectively addressing concerns related to their issue or resolution
Providing direct technical assistance to customers via phone, email, and Remote tools
Assist in configuring, installing, training and supporting the MICROS product suites (including:- Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required
Ensure familiarity with new releases as they become available
Qualification:
Minimum 4 years’ IT Support experience preferably in installing/configuring/supporting/administering food and beverage management software products like Oracle Simphony,RES 3700,9700
Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) –
Desirable Or
Relevant work experience of at least 4 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience
Working knowledge of Networks, PCs and troubleshooting installation issues
Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint
Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware)
SQL Experience (preferred)
Previous experience working with an automated support management and tracking tool in a support center environment
Minimum Graduation degree – Graduate in Technical stream or Graduate in any field with relevant IT Certifications
Strong desire to provide high-quality customer service
Excellent written and verbal communication skills in English
Excellent problem solving skills
Ability to effectively manage multiple tasks
Strong organizational skills
Team player who demonstrates positive, constructive interpersonal skills
Willing to work overtime and holidays as requested
Willing to work with a wide variety of cultures
Willing to be contactable on an on-call basis after-hours by mobile phone
Adhere to company standards, policy and procedure
For more details to apply, Click here!
Research Executive / Senior Research Analyst – Europe
Job Description:
Being a point of contact by clients for simple project requests/questions
Gaining a good understanding of business issues, clients, methodologies and how research meets clients’ needs by participating in internal RFP brainstorming sessions, relevant training and through project work
Communicating confidently with clients regarding research materials
Writing simple research material (screeners, questionnaires, and discussion guides) that meet client business issues and market research objectives, with minimal input from senior colleagues; updates tracking research material
Providing effective project management for qualitative and quantitative research projects, responsible for project scheduling and effectively managing changes with a solution focused approach
Liaising effectively with internal subject matter experts and suppliers (freelancers, fieldwork agencies, content analysts, scripting, DP, charting), holding external providers accountable
Responsibility for overall data quality making sure that respondents are valid and respond to the quotas required
Monitoring time spent on projects, aiming to deliver tasks within budgeted hours
Proactively updates the project team on key study milestones developments, anticipates and flags potential issues
Desired:
Bachelor or Master’s degree; preferably in the sciences, statistics/Applied statistics, economics, pharmacy degree or any scientific academic background
Any experience or significant interest towards the healthcare sector or pharma industry and/ or market research
For more details to apply, Click here!
Member of Technical Staff – Full Stack Developer – India
Job Description:
As a Member of the Technical Staff – Full Stack Developer, you will apply basic to intermediate knowledge of software architecture to perform software development tasks associated with developing, debugging, or designing software applications or operating systems according to provided design specifications. Build enhancements within an existing software architecture and occasionally suggest improvements to the architecture. You will work on the entire software lifecycle – development, testing, CI/CD, and production operations. t would be best to balance product feature development and production operational concerns like writing run books, ops automation, structured logging, instrumentation for metrics, and events leveraging numerous internal tooling at OCI and FAaaS.
Qualifications:
Design, develop, troubleshoot, and debug software programs for databases, applications, tools, networks, etc.
BS or MS degree in CS or equivalent experience relevant to the functional area with 1-3+ or more years of related experience.
1-3+ years of experience shipping scalable, cloud-native distributed systems
BS/BTech in Computer Science, or equivalent experience
Ability to work in a collaborative, cross-functional team environment
Strong grasp of Computer Science concepts (data structures, algorithms, and programming paradigms)
Proficient with Oracle Database and PL/SQL.
Full Stack developer with experience in Core Java, Python, Javascript, VBCS, OJet / React, and shell scripting tools
Working Experience of Unix-like operating systems.
Familiarity with RESTful API development and integration.
You are experienced in building a scalable framework or middle-tier solutions, deployed on distributed systems.
Working experience on GitHub/Bitbucket, TeamCity/Hudson, Maven/Gradle
Experience with production operations and best practices for putting quality code in production and troubleshooting issues when they arise
Able to effectively communicate technical ideas verbally and in writing (technical proposals, design specs, architecture diagrams, and presentations)
For more details to apply, Click here!
Customer Service Analyst/Technical Support – Hospitality Industry United States
We at Oracle are looking for inventive individuals with a passion for innovation in technology. The position available is for Customer Support Analysts who will essentially own Tier 1 Technical Support. Your task will not be limiting to fixing passwords and deploying laptops but would entail a comprehensive understanding and running of SQL queries to resolve issues, investigating network issues, and assisting users to navigate through bugs, outages, and any other issues they may encounter.
Job Responsibilities
Be the Oracle Support’s initial point of telephone contact with customers.
Verify customer’s entitlement for support and collaborate with the Support Operations HOST team when entitlement isn’t clear.
Handle a broad range of product or system related service requests.
Analyze, fix and resolve customer issues or reassign to an appropriate resource or group as necessary.
Take ownership of service requests and monitor through to resolution.
Maintain good relationships with customers and keep them informed of progress during the incident process.
Provide input and feedback on knowledge management articles.
Qualification:
Experience using OPERA Property Management System (PMS) or MICROS Point of Sale (POS) is desirable.
A minimum of some professional IT experience.
Passion for problem-solving and tinkering (like building your own PCs, setting up your personal network, etc.).
Preferably with Network+, CompTIA A+, Cisco, or related certifications.
Knowledge of SQL would be advantageous.