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Analyst – Global Customer Data – India
Job Description:
Customer Data Operations comprises of Finance Data Desk, Sales Data Desk, Customer Agreements, Install Base, Cloud Subscription Data Management, & Non Revenue Orders. The responsibility of the team is to maintain accurate customer Data & provide uninterrupted service to our customers. Teams focus is on enhancing customer experience by imbibing Agile, Willingness to change status quo, Accountable, Responding with Sense of Urgency & Engaging for building Trust – AWARE values
Job Responsibilities
• Work on assigned Service requests
• Act as the first point of contact for operations
• Ensure the desired Service level Agreements (production, Quality, TAT etc.) are met
• Identify improvement opportunities (proactive and reactive)
• Display Customer Centric behavior
• Collaborate closely with training and quality team
• Provide necessary guidance and support to testers
Qualification:
• Any Graduate with 0-2 years of relevant experience
• Strong written and interpersonal communication skills
• Good quantitative and analytical skills
• Should have problem solving capabilities
• Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
• Demonstrate good listening and comprehension skills
• Should be a team player with good interpersonal skills
• Ability to manage priorities and meet deadline