Posted by Google’s IT support organization, helps keep Google running. IT Support Engineers are the people who make this essential service possible. In this role, you’ll play an important part in helping to keep Googlers from around the world productive. You will gain experience solving a range of problems across Google’s broad technical ecosystem.
IT Support Engineer, University Graduate, July 2022 Start
Location: Hyderabad, Telangana, India
Applications will be accepted through February 20, 2022.
Job Description:
Provide support across all channels, including chat, email, phone, video, in-person, etc.
Troubleshoot across Google’s corporate IT resources, applications, and various operating systems, including Linux, macOS, Windows, Chrome OS, and various other platforms.
Assist Googlers with resolving software, hardware, and networking issues.
Collaborate and share knowledge across the team and other Googlers. Contribute to various initiatives, including process improvement and documentation efforts to enhance the user experience
Support various services such as video conferencing, remote access, internal products, and mobile technology.
Qualifications:
Bachelor’s degree in Information Systems, Information Technology, Applied Networking, System Administration, other relevant field, or equivalent pratical experience
Experience troubleshooting in a Linux, macOS, or Windows networked environment, supporting desktops/laptops, phone systems, video conference, and/or various wireless devices.
Experience in customer service, client facing, and/or help desk.
Preferred qualifications:
Completion of a relevant technical certification (e.g., Google Career Certificate, Google IT Support Certificate, or other comparable certifications).