Posted by HCL Technologies is an Indian multinational information technology services and consulting company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise.
Associate-MPE – 5 Openings
Job Description (Posting).
Order Management Agents are responsible for processing simple to complex orders, and handling inquiries from the client with high accuracy and efficiently.
Use deductive reasoning to make sound business decisions.
Follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.
(1.) Process the order in co-ordination with the stake holders. Document clear order notes as per quality norms in SAPorCRM. End to end tracking of shipped order. Close order basis client confirmation (2.) To comply to agreed SLAor customer timelines and adhere to the high quality norms set to ensure zero-error (3.) Understand the requirements from the order and validate the line items inline with the product configuration available in SAPorClient CRM. Identify gaps and rectify
Qualification: Bachelor of Business Studies(BBS)