HCL Technologies Multiple Career Opportunities and Job Openings at HCLTech

Overview

Early Careers Multiple Opportunities at HCL Tech

HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services

Careers Opportunities at HCLTech 2023, HCLTech Careers Opportunities for Graduate Entry Level Fresher role, HCLTech Jobs Openings in 2023, HCLTech Jobs Vacancies in 2023, HCLTech Recruitment 2023, HCLTech Recruitment 2023

HCL Technologies Limited, HCLTech, is an Indian multinational information technology services and consulting company headquartered in Noida. The founder of HCLTech is Shiv Nadar. It emerged as an independent company in 1991 when HCL entered into the software services business.

Early Careers Multiple Opportunities at HCL Tech

Customer Support Associate-Transaction

Experience: 0-3 Years

Able to work independently and efficiently to meet defined SLA , Responsible for meeting productivity matrices and quality standards as per defined quality norms , Attendance , Training and Self Development , Team Player , Attendance or Login Hours or Unscheduled Leave
Improving skill level through Self development or nominating training programs Skill re verification Tests
Meeting Quality Score sand bringing Innovation and Process Improvement
The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
To consistently meet or exceed all agreed Productivity parameters as defined for the process.

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Associate – Order Fulfillment

Experience: 0-3 Years

Job Description:

To process Orders in liaison with suppliers and partners.
Track order Shipment and close to client satisfaction
Process the order in co-ordination with the stake holders. Document clear order notes as per quality norms in SAP/ CRM. End to end tracking of shipped order. Close order basis client confirmation
To comply to agreed SLAor customer timelines and adhere to the high quality norms set to ensure zero-error
Understand the requirements from the order and validate the line items inline with the product configuration available in SAP or Client CRM. Identify gaps and rectify

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Developer – Junior – 1 – USA – Fresher

To develop and deliver codes for the work assigned in accordance with time, quality and cost standards.
To maintain the existing project by resolving or troubleshooting or debugging issues occurring in the existing project or application.
To understand client requirements and accordingly develop code to create required features.
Documentation of work.
To develop and deliver codes for the projector work assigned by following established standards of quality and delivery SLA

Qualification: BE/B.Tech/Beng(Hons)

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Technical Analyst

To be responsible for requirement analysis, development, maintenance and reporting capabilities of business applications.
To be responsible for development and maintenance of business applications.
To create test transactions and run test to find errors and confirm programs meet specifications.
To gather specifications for the requirement analysis phase and estimate feasibility, cost, time and compatibility with existing systems.
To provide technical assistance by responding to inquiries regarding errors, problems or questions about programs.

Qualification: BA, BBA, BCA, MBA, MCA, ME/MTech

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Analyst

Refer to JD by TAG

To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
To maintain high login Efficiency (Availability) for customers.
To provide level 1 remote desktop support to resolve tickets / provide hardware or software or network problem diagnosis or resolution via telephone or email / chat within agreed SLA of ticket volume and time.
To update work logs and follow shift or escalation process to escalate complex problem to appropriate support specialists / route problems to 2nd and 3rd level IT support staff as the case be.
Work on value adding activities such Knowledge base update and self development.

Qualification: BE/B.Tech/Beng(Hons)

For more details to apply, Click here!

Service Desk – Analyst

Qualifications:

BS graduation with 1 year of minimum IT Service Desk and/or Call Centre experience required
An ITIL qualification is preferable but not essential
MCP/N+/A+ certification would be desirable

Job Requirements

Excellent communication skills and telephone manner.
Excellent organizational skills
Incident Management experience Managing incidents including business expectations and communication
Strong knowledge of operating systems with emphasis on Windows 7, Windows XP, Mac OS,
Microsoft outlook, Internet issue, Slow performance.
Self-motivated achiever who gains satisfaction from providing excellent customer service
To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
To maintain high login Efficiency (Availability) for customers.
To provide level 1 remote desktop support to resolve tickets / provide hardware or software or network problem diagnosis or resolution via telephone/ email/ chat within agreed SLA of ticket volume and time.
To update worklogs and follow shift or escalation process to escalate complex problem to appropriate support specialists / route problems to 2nd and 3rd level IT support staff as the case be.
Work on value adding activities such Knowledge base update and self development.

Qualification: B.Tech