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HCL Technologies is an Indian multinational information technology services and consulting company headquartered in Noida. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL entered into the software services business.
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If you’re ready to give your career a global platform, these words from our leadership should help you understand why HCLTech is the best next step.
HCLTech offers opportunities to fresher engineering graduates who have the zeal to launch their tech career with one of the world’s fastest-growing tech companies.
HCL Careers Opportunities for Entry Level 2025
ANALYST – India
Job Description:
Handling customer calls regarding technical issues, product/device problems, new feature request and general client concerns. Responding to customer queries in a timely and accurate way, via phone, email, or chat. Creating tickets for customer reported issues, troubleshooting, and escalating to next level with regular follow-ups until closure. Must take ownership of customer issues, troubleshoot problems, and see them through to resolution. Collect prompt and accurate information from customers, create ticket and document knowledge/troubleshooting steps in the form of ticket logs.
Responsible for maintaining & following the correct process flow and escalation matrix as per the SLA. Should work on pro-active alarms monitor, troubleshoot, follow-up with customer and respective internal/external teams to fix the issue. Should have knowledge on Unified communication, VoIP, SIP, communication manager, Gateways, and networking. Should have basic knowledge on troubleshooting voice related issues and able to trace & analyses SIP packets. In-depth knowledge of LAN, WAN, VoIP systems and IP Protocols Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. Update customer information in the customer service database during and after each call. Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Impact the company s bottom line by problem solving and turning frustrated clients into repeat customers Excellent verbal and written
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Software Engineer I – India
Job Description:
This position is for CAD developer who has C++ experience, person with mechanical background is preferred. This is a long-term position for GTS products.
(1.) Documentation of work.
(2.) To develop and deliver codes for the projector work assigned by following established standards of quality and delivery SLA
(3.) To maintain the existing project by resolvingortroubleshootingordebugging issues occurring in the existing projectorapplication.
(4.) To understand client equirements and accordingly develop code to create required features.
Qualification:
BE/B Tech/ME/M tech. Preferred: Mechanical, Production, Manufacturing, Aeronautical, CAD/CAMExperience Level: 2-3 years
Primary Skills: a) C++b) CAD Developerc) Good in aptitude and analytical Geometry.Secondary Skills: a) MFCb) Geometric algorithmc) C#.Netd) WPFTool Knowledge: a) CAD/Kernel Programming Tools/APIs (NX Open, Creo TOOLKIT, Granite or Solid-Works APIs)b) MS Visual studio 2012/2015c) JIRAd) SVNe) any memory management tools (Rational etc.)f) SQL Databaseg) UMLDesired Competencies:a) Should have min 2 yrs. of experience in C++ developmen
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ANALYST – India
Domain-Service deskSub domain-EnglishSkill-Service desk-Voice and Chat
(1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.
(3.) To maintain high login Efficiency (Availability) for customers.
(4.) To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time.
(5.) To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update & self development.
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Project Coordinator – Europe
Job Responsibilities:
• Assist the project manager in the development of project management documents such as project budgets, project schedules, scope statements and project plans
• Help project managers monitor project progress and team members’ performance
• Compile project status reports and provide detailed updates to project managers or other stakeholders, both internal and external
• Coordinate project schedules and meetings
• Facilitate project management administrative and bookkeeping tasks such as managing invoices, purchase orders and inventory reports, among other financial documents
• Coordinate, track and report resource allocations throughout the project life cycle
• Monitor budget compliance and proactively flag to the project management team any budget deviations
• Assist the project manager in the creation, approval, documentation and tracking of any change requests throughout the project life cycle
• Assist the program and project managers with RFP response documentation
• Foster cross-team collaboration to help project team members complete project tasks and produce deliverables
• Report project risks and outcomes to appropriate management channels, and escalate issues according to risk management plan
• Gather and disseminate lessons learned from completed projects
• Maintain project management templates and continuously look for opportunities for improvement
Job Requirements:
• Fluent in English language
• Experienced in administrative or customer interaction role
• Confident in use of MS Office
• Understanding of project management tools and software
• Knowledge of project management frameworks and processes
• Understanding of budgeting and cost control is a plus
• Excellent written and verbal communication skills
• Adaptability and problem solving and attention to detail
• Organized, friendly and communicative
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Analyst
Associates – Management Information Systems or related discipline preferred A+, Network +
• Strong analytical skills.
• Strong written and verbal communication skills.
• Work under pressure
• Ability to work on multiple activities concurrently.
• Strong systemic thinking and problem solving skills.
• Experience in business process definition and validation.
• Ability to take a “client” focus when engaging with internal departments / customers.
• Strong technical skills.
• Works well as part of a team.
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Customer Support Associate-Transaction
Job Responsibilities:
• Daily actions on meter reading errors, contract errors, Partner Portal errors and any other issues which are causing unbilled or wrongly billed items
• Perform invoice processing in accordance with the defined schedules. Monitor billing runs, ensure completeness of the process through printing and invoice deliver where applicable
• Ensure unbilled items are issued in a timely manner so that business targets on billing completeness, quality and timeliness are achieved
• Gather MR information (via email, phone calls, system and system reports, web portals)
• Maintain MR records: upload, manual entry, change and analysis
• Ensure billing correction/adjustments of variable data to produce correct and complete billing
• Handle any queries from customers and internal parties within team’s scope
• Process various reports and take necessary actions
• Provide the management team with timely and accurate reporting regarding performance metrics and actionable management information
• Raise credit notes and rebill invoices
• Support activities for collections, order management and accounting as per the local market requirements and procedures
Job Requirements:
• Fluent in Italian language (both written and verbal); Professional level of English
• Experienced in administrative or customer interaction role
• Self-motivated and willing to learn new skills
• Driven by team’s success and deadlines kept
• Confident in use of MS Office
• Organized, friendly and communicative
• Any experience in a similar role will be considered an advantage
Qualification : BASc – Bachelor of Arts and Science
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Senior Analyst CRM
Job Description:
SOW Initiation and Processing:
Draft, track and manage updates/revisions for Statement of Work (SOW) packets
which includes SOW, services estimate, risk checks and defined approvals from
draft to execution
Create SOW by leveraging approved templates or create custom SOW where
needed
Adhere to Google defined writing guidelines and guardrails
Clarify SOW requirements with Google as needed
Manage contract risk and escalate to Google in accordance with Google s
contracting procedures
Review and process SOWs following Google’s defined contracting procedures for
Google PSO through Google’s backend systems
Process SOWs through Google defined approval chains and escalate to Google
approvers as needed in accordance with Google’s defined contracting procedures
Create and close subcontractor SOWs (inbound contracts), if applicable
Ensure SOWs are compliant with Google legal, sales compliance standards and local laws