Posted by HCL Technologies Limited, HCLTech, is an Indian multinational information technology services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 210,966 employees.
Associate – USA
Job Description:
Dealing with hardware and application support queries and issues reported to the
support desk and escalated to the Desktop Support Engineers
Use diagnostic tools to troubleshoot problems associated with network
connectivity, and workstation hardware/software
Take ownership and responsibility of queries, issues and problems assigned to
the Desktop Support Engineers
Escalate issues and involve experts wherever required in order to resolve issues
(1.) Contributes to special assignments to increase the maturity of the CoE, e.g. budgeting tool design (2.) To analyze and prepare the data cuts as per review requirements (3.) To contribute research and data gathering as and when, e.g. opening an operations in new geos (4.) To put together data and slides from different sources for the whole function review with senior management (5.) To understand the requirements of the customer from the process and application (HCL employees, managers, HR). (6.) To update information and run validation to keep it current, e.g. PMS
Qualification: BE/B.Tech (Hons)