Posted by We are currently seeking a motivated and hardworking individual to join our team as Graduate Technical Support Trainee to be based in Dubai, UAE. In this role,
Graduate Technical Support Trainee – Security Systems – UAE National
Job Description:
- you will provide reliable technical assistance to internal and external customers.
- You will provide professional coverage of Technical Support Helpdesk.
- You will support focus on accuracy, timely feedback, and customer satisfaction.
- You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
- You will build internal relationships to expedite complicated cases.
- You will develop broad understanding of customer needs.
- You will support the knowledge-sharing mindset, methodology, and tools.
- You will help develop Technical Support processes.
- You will ensure proper documentation and recording of all activity and communication.
- You will address systemic coordination issues.
· Facilitate issue identification and analysis
· Investigate and resolve technical issues
· Track requests resolution
· Provide technical training
· Build relationships with customers
· Test products & software
· Develop and share knowledge
Qualification:
- Bachelor’s degree in Electrical or Telecommunications Engineering
- Customer facing experience
- Experience in the industry is preferred
- Excellent interpersonal and verbal & written communication skills
- Strong continuous improvement mindset, strong leadership impact
- Experience with Salesforce.com and SharePoint
- Demonstrated experience with Knowledge Management & Call Center Management
- Good administration skills
- Some experience with a variety of the businesses product programming languages