HSBC Holdings plc is a British multinational banking and financial services holding company. It is the 7th largest bank in the world, and the largest in Europe, with total assets of US$2.558 trillion.
HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment. We aim to be a place where everyone can achieve their full potential, regardless of their background.
Digital Service Management Operations Analyst
Supporting and facilitating the recruitment life cycle – resource requests and PO/invoicing for perm and non-perm contracts
Owning and improving the internal process for People – e.g. facilitation around Staff ‘Moves’ / New Hires / Exits, Org charts, HR Directory maintenance etc
Maintenance, tracking and reporting on operational tasks e.g. Clarity (Timesheets/ Task Allocation / Queries) / Mandatory Training etc
Exercise Control, Governance and Reporting around the Digital RTB budget in terms of Cost Management and Cost Realisation including tracking, trend analysis and annual financial planning
Acting as the first point of contact to the Central Operating Teams (COO) for Finance / Planning / Risk / HR etc.
Proven stakeholder management skills including the ability to negotiate and influence, combined with a willingness to challenge, is essential
Highly organised with attention to detail, strong analytical and numerical skills supported by good knowledge of Excel (pivots, vlookup etc)
Highly developed communication skills, both written and verbal, being able to explain complex or technical issues in detail that all can understand
The ability to work with and report on complex data from a variety of sources, and to operate effectively where data is ambiguous or incomplete
Pragmatic decision making skills, with the ability to make clear judgments, understand the implications and communicate these effectively across different levels
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