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Delivery Analyst- Packaging
Job Description:
Overall ownership of assigned account(s), representing all MMS Services and deliverables
Work with Transition/Transformation manager to complete command and control resources allocation and manage relevant documentation
Provide operational guidance and strategic direction for the service delivery team
Focal Point for Account Team on interlock, account issues, deliverables, SLAs, etc.
Act as the escalation point for client and service related issues
Establish overall account DOU with DPE and maintain/updates/validate DOU each year.
Manage account specific cost model/claim codes/account PIM/account CBC (SubArch) updates and validate each year
Establish DOU/MOU and other required governance documents with global delivery center managers for services as appropriate, to be revisited each calendar year. Also included are any account level DOU’s with other teams/competencies.
Knowledge of Office tools (e.g., Excel, Word, PowerPoint)
Preferred experience in Application Lifecycle Management (Application Packaging, Software Distribution, Patch Management, Image Management)
Proficiency in account management and business administration.
Able to interpret numbers into business performance, derive meaningful insights and crystallize actionable plans to drive results
Deliver the numbers in every Steerco committee meetings for the clients
Ensure all the risks are raised in a timely manner and are signed off
Maintain constant interlocks with the client as well as the account team
Follow agile methodologies to deliver the service in an efficient manner
Preferred experience in new technologies such as Intune, VMWare Workspace, Windows 10.
Good to have knowledge on Digital experience monitoring, SysTrack, Aternity, Nextthing providing workplace analysis, Persona Management
Required Education: Bachelor’s Degree