Posted by International Business Machines IBM Corporation is an American multinational technology company headquartered in Armonk, New York, with operations in over 170 countries. We require individuals who wish to be challenged technically by integrating our products with all major networking brand names.
Technical Support Professional
Job Description:
- This position involves working with our customers, including some of the world’s top network and security experts.
- You must be able to assist with advanced hardware, operating systems, tuning, scalability/performance, network integration issues and security incident analysis.
- Assist our customers in the deployment of Security Intelligence solutions (QRadar) by providing planning, implementation, configuration, and optimization services around the world.
- Provide technical engineering support, as part of our Technical Support Centre, in order to resolve customer issues by performing diagnostics, performance optimization, security incident analysis, solution/partner recommendations, and product knowledge transfer,
- Perform proof of concept solution validation and complex issue reproduction while interfacing with engineering, product management, and quality assurance teams.
- Work with customer account teams to ensure total customer satisfaction by representing our customers’ needs and requirements to product management and engineering.
- Build software tools and training materials to assist our customers in expanding their deployment and knowledge base.
Required Technical and Professional Expertise
You will need a minimum of 6+ months experience in the following:
Experience in Linux or UNIX Systems Administration.
Excellent verbal and written communication skills.