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Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world largest delivery network.
SALESFORCE CONSULTANT
Roles And Responsibilities:
Lead customer experience assessment, channel analysis, KPI definition, solution and vendor evaluation in the CRM space
Conduct CRM Marketing capability assessment, prepare target CRM operating model, functional blueprint, use cases, create and articulate business case for CRM solutions and explain the value proposition to the client
Business requirements analysis , process & solution design for implementation of CRM solutions. Strategize the change process and assist client in implementing an effective CRM solution
Provide probable solution options for customer engagement, sales & customer service processes and functional architecture and act as an SME for full scale CRM implementation
Collect, formulate, and disseminate best practices on solution positioning and delivery for customers and formulate into intellectual property to grow our practice and library of tools; pro-actively identify existing or pending knowledge gaps and act to address them
CRM Functional Consultant with 1+ years of experience in Marketing cloud implementation (4+ years of total CRM implementations experience) with deep functional, industry and client facing experience
Extensive experience and hands-on role in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading and coordinating solution design and deployment across multi-dimensional team
In-depth understanding of omnichannel CRM functional capabilities including customer engagement, sales, service, community, CPQ, Field Service, Analytics and integration with digital channels
Good to have understanding of Vlocity Industry Cloud Applications capabilities. Vlocity is one of Salesforces fastest growing partners
Desire to be hands-on and in the field, guiding implementations and teams in creating the best solution and ensuring the success of that solution
Functional industry experience of at least two industries
Extensive Project management, client facing and negotiation skills
Bachelors degree in related field or equivalent experience. MBA is preferred
One or more certifications in SFDC -Marketing cloud (good to have in additional SFDC Certifications)
Candidates can send resume to [email protected]
Contact Company:Accenture Solutions Pvt Ltd